« 鬼門 西武ドームで快勝 | Main | 帆足攻略 敵地で連勝 »

June 15, 2008

航空会社は旅行会社に全ての責任を押し付けるな

久しぶりにカープ以外の話題で書いてみます。長文になりますがご容赦を。

海外ツアー料金、燃料サーチャージ含む「総額表示」に (讀賣新聞)

金曜日の讀賣新聞に出ていた記事です。
業界人としてこの問題だけは無視するわけには行きません。一言言わせてもらいます。

記事を読むとこの特別燃油付加運賃の問題、旅行会社と消費者間の問題だと誤解されかねませんが、はっきり言わせてもらえばこれは航空会社と消費者間の問題なのです。
旅行会社はあくまで航空会社の代行として消費者からこのサーチャージを徴収しているだけなのです。

この問題に関する詳しい記事はこちらにあります。

「付加運賃」に苦情殺到 航空VS.旅行 (フジサンケイビジネスアイ)

■旅行業界、総額表示を要請/航空業界、原油急騰で拒否

 旅行パンフレットの料金表示をめぐり、旅行業界と航空業界が対立している。ほとんどのパンフには、原油高騰で引き上げが続く「燃油特別付加運賃(燃油サーチャージ)」の金額が記載されておらず、「分かりづらい」などの苦情が殺到。旅行業界は付加運賃を含む「総額表示」を来年4月にも導入したい考えだ。そのためには3カ月ごとの付加運賃改定をパンフに合わせて6カ月ごとに変更してもらう必要があるが、航空業界は「急激な原油高に対応できない」と反発し、事態打開のめどはたっていない。

 ツアー旅行などのパンフレットには航空運賃やホテル宿泊料などを合わせた「旅行代金」だけが記載されている。
 例えば、ある大手の「ハワイ・ホノルル5日間滞在ツアー(7~9月出発)」の場合、料金は「6万9000~11万6000円から」と表示。付加運賃については「別途加算されます」とだけ説明されている。気づかずに、窓口で申し込むと、往復で4万円もの追加を請求される。
 燃料価格の上昇を自動的に料金に反映させる付加運賃は、原油高騰で上昇の一途。旅行代金の半分前後の金額が加算されるだけに、窓口でトラブルになるケースが多発しているほか、付加運賃を聞いて、申し込みをやめる人も多いという。

 ■「二重価格」

 昨年12月に日本旅行業協会(JATA)が加盟各社を対象に行ったアンケートでは、「二重価格の印象がある」「納得できない」「不透明」などの苦情が多数寄せられていることが分かった。また、複数の会社で、社員が詐欺呼ばわりされ、退職を申し出たケースも報告されている。

 付加運賃を表示できないのは、旅行商品は半期ごとに設定しパンフを作成することが通例になっており、四半期ごとに改定される付加運賃を反映できないことが原因だ。
 このため、JATAは来年4月からの総額表示導入を目指す方針を決定。5月7日に国内外の航空約60社に対して、(1)付加運賃の改定時期を旅行商品にあわせ6カ月ごとにする(2)付加運賃を本体運賃に組み込む(3)付加運賃分についても代行徴収手数料を旅行会社に支払う-ことなどを要望した。

 これに対し、航空業界は「6カ月ごとの悠長な改定では、急激な燃料費上昇に対応できない」と猛反発している。
 航空各社は投機マネーの流入などで原油価格が短期間で急騰する事態に対応するため、昨年7月にそれまで不定期だった付加運賃の改定を3カ月ごとに変更したばかり。6カ月ごとに延長すると、その間の急騰で付加運賃が一気に大きく上昇することになりかねない。激しい乱高下で一時的に下がった場合、改定期間が長いと、利用者がそのメリットを享受できない可能性もある。

 国際航空運賃の認可を行う立場にある国土交通省は「当面は民間の話し合い」として静観する構えだが、原油価格がさらに上昇気配を強めるなか、両業界の歩み寄りは難しそうだ。(山口暢彦、前田明彦)

【用語解説】燃油特別付加運賃(燃油サーチャージ)

 航空燃油価格の高騰に伴い2005年1月から国際線に導入された制度。昨年7月に不定期から3カ月ごとの改定に変更された。日本航空と全日本空輸の7~9月の付加運賃は、2~4月の燃料価格の平均に基づき、欧米路線で現行の片道2万円から2万8000円に、ハワイやタイは1万4000円から2万円に引き上げられる。引き上げは日航が昨年7月から5四半期連続、全日空は4回目となる。

--------------------以上引用---------------------------------

私自身は以前書いた記事でこの「特別燃油付加運賃制度」が航空会社に「打ち出の小槌」を与えてしまったのではないかと批判しております。
この問題で航空会社が一番ずるいと思うのは、この「特別燃油付加運賃制度」について消費者への説明、クレーム処理その他一切のことを旅行会社に丸投げしているにもかかわらず、多くの航空会社は旅行会社に対してその対価となる手数料等を一切支払っていないということです。
それだけでも腹立たしいのに今回のツアー代金を燃油サーチャージを含む総額表示にするという話は燃料費の変動リスクを消費者ではなく旅行会社に負わせようとするものです。

例えば30万円の米国行きのパッケージツアーがあったとします。このときの旅行会社の利益は一割の3万円となります。
今回7月の特別燃油付加運賃の値上げ幅は日本航空、全日空で片道8千円、往復で1万6千円となります。
ツアー代金を燃油サーチャージを含む総額表示とした場合、旅行会社の利益の半分以上が航空会社への燃油サーチャージとして消えてしまうことになります。これでは旅行会社は経営が成り立たなくなります。

消費者の旅行代金と特別燃油付加運賃に対する不信感というのはよく理解できます。
しかしながら航空会社が現行の制度を維持し続ける限り、旅行会社としては「総額表示」などということはとても承服できるものではありません。

燃油サーチャージを航空券に切り込む以上、これについての説明責任、クレーム処理の責任は航空会社にあります。燃油サーチャージを航空券に切り込むということは旅行会社側が依頼したわけではありません。燃油サーチャージを旅行会社が代行徴収したとしても、現行制度では旅行会社側には何のメリットもありません。ただお金が右から左へ流れるだけです。
ならいっそのこと、旅行会社は燃油サーチャージの代行徴収を航空会社に対して拒否するくらいの対抗措置を取って見たらいいのではないでしょうか。

そうなれば、航空会社は以前の空港施設使用料のようにチェックインの際に顧客から現金で徴収しなくてはならなくなります。その際の人的負担、時間的手間、顧客への説明責任、クレームの処理等に直面しない限り航空会社側の考え方、体質は変わらないのではないでしょうか。

過激な意見かもしれませんが、旅行会社の経営の根幹にかかわる問題である以上、真剣に考えるべきだと思います。

|

« 鬼門 西武ドームで快勝 | Main | 帆足攻略 敵地で連勝 »

Comments

業界人として同意見です。
旅行会社に総額表示を押し付ける前に、航空会社が総額運賃で販売すべきだと思います。そもそもの航空運賃には燃油代も含んでいたはず。原油高のせいにして別運賃を取っていますが、燃油サーチャージだって本来は航空運賃のはず。それが航空運賃より高いなんておかしい。3万円の航空運賃に3万円のサーチャージがかかるなら航空運賃を6万円として売ればいいのだ。それが出来ないなら、すべてのサーチャージは臨時で徴収しますといって全て空港集金を航空会社がやればいいのだと思います。

Posted by: ぱぴよんじん | June 18, 2008 at 10:48 PM

It’s really a nice and helpful piece of information
http://ortiga.org

Posted by: movies online | May 20, 2011 at 01:28 AM

Your current Weblog style rocks as well!
http://buyoemsoftwareonline.com/catalog/microsoft-office-publisher-2007.php

Posted by: Buy Microsoft Office 2007 | June 21, 2011 at 08:36 PM

This has been precisely the information I was looking for. Fantastic blog. Incredibly inspirational!

Posted by: casino craps gambling online | June 29, 2011 at 09:37 PM

I normally don’t post in Blogs however your weblog forced me to, wonderful work.. lovely …

Posted by: psychic reading online | July 12, 2011 at 06:07 AM

Hiya Guru, what lure you to post an article. This text used to be extraordinarily attention-grabbing, especially considering I was trying to find ideas in this topic last Thursday.

Posted by: shopping comparison | July 14, 2011 at 10:04 PM

You made some good points there. I did a seek on the subject and found most people will agree with your blog.

Posted by: david richwhite | July 14, 2011 at 10:07 PM

I've no longer drawn the blog evaluate yet. So long you stay subscribed, you’ll be in with a chance to win a evaluate weekly! :)

Posted by: auckland backpackers accommodation | July 16, 2011 at 10:11 PM

Appreciate it for sharing 航空会社は旅行会社に全ての責任を押し付けるな: 鯉狂いの徒然なるままに with us keep update bro love your article about 航空会社は旅行会社に全ての責任を押し付けるな: 鯉狂いの徒然なるままに .

Posted by: droid bionic | September 23, 2011 at 08:01 AM

Thanks for sharing 航空会社は旅行会社に全ての責任を押し付けるな: 鯉狂いの徒然なるままに with us keep update bro love your article about 航空会社は旅行会社に全ての責任を押し付けるな: 鯉狂いの徒然なるままに .

Posted by: farmville cheats | September 23, 2011 at 05:04 PM

Regards for sharing 航空会社は旅行会社に全ての責任を押し付けるな: 鯉狂いの徒然なるままに with us keep update bro love your article about 航空会社は旅行会社に全ての責任を押し付けるな: 鯉狂いの徒然なるままに .

Posted by: Funny Facebook Status | September 23, 2011 at 07:29 PM

Oh dude! What a great write-up dude! Have to thank you for this 1, though I've got a dilemma together with your RSS feed. Can't seem to subscribe to it for some reason. Do you know if anyone else is having the exact same problem? If you've got a solution please let me know.

Posted by: snuggies | February 25, 2012 at 05:08 AM

I'm really enjoying the design and layout of your website. It's a very easy on the eyes which makes it much more enjoyable for me to come here and visit more often. Did you hire out a designer to create your theme? Fantastic work!

Posted by: Otelia Heagany | April 10, 2012 at 05:56 PM

Nice weblog right here! Also your website quite a bit up very fast! What host are you the use of? Can I am getting your associate hyperlink for your host? I desire my site loaded up as quickly as yours lol

Posted by: Battlefield | August 21, 2012 at 05:56 AM

You have mentioned very interesting details! ps decent site.

Posted by: aion kinah | November 05, 2012 at 07:39 AM

You'll find undoubtedly a complete whole lot of particulars like that to choose into consideration. That might be a good stage to deliver up. I supply the thoughts above as regular inspiration however clearly you'll find inquiries like the a single you convey up the location an critical issue will likely be performing in trustworthy great faith. I don?t know if greatest practices have emerged around issues like that, even so I'm selected that your career is plainly identified as a honest match. Every ladies and boys seriously feel the affect of just a moment’s enjoyment, for the rest of their life.

Posted by: Willie Bramson | December 30, 2012 at 12:57 AM

Hi, Neat submit. There may be a problem with the web site in world wide web explorer, would test this… IE still will be the market place chief and a good portion of men and women will miss your amazing composing as a result of this trouble.

Posted by: Clarence Abo | December 30, 2012 at 03:20 AM

I much like the beneficial data you offer with your content. I'll bookmark your webpage and check out yet again right here routinely. I'm really confident I'll discover a great deal of new things proper right here! Great luck towards the future!

Posted by: Verena Kruger | December 30, 2012 at 12:29 PM

Oh my goodness! an incredible posting dude. Thanks Nevertheless I am experiencing concern with ur rss . Don’t know why Unable to subscribe to it. Is there anybody receiving an identical rss dilemma? Anybody who knows kindly reply. Thnkx

Posted by: Denice Chard | December 30, 2012 at 12:39 PM

What’s Happening i'm new to this, I stumbled upon this I've identified It positively helpful and it has helped me out loads. I hope to contribute & assist other customers like its helped me. Beneficial position.

Posted by: Latoyia Stadheim | December 30, 2012 at 05:12 PM

My wife or husband and i received completely relieved that Emmanuel could finish his homework with all the valuable recommendations he gained out within your website. It truly is now and once more perplexing to quickly be releasing methods individuals currently are actually wanting to advertise. We look at we now have the weblog owner to give because of as a result of that. Those explanations you manufactured, the straightforward weblog menu, the associations you make it simpler to engender - it truly is quite a few amazing, and it's aiding our son and our family acknowledge that that content is enjoyable, and that's quite vital. Thank you for almost everything!

Posted by: buy dirty south beats | January 17, 2013 at 08:27 PM

Normally I will not read article on blogs, but I would really like to say that this create-up extremely compelled me to consider and do so! Your crafting fashion has become shocked me. Thanks, extremely nice report.

Posted by: Jae Usina | February 08, 2013 at 07:21 PM

Thank you for sharing fantastic informations. Your website website is extremely cool. I'm impressed through the specifics that you might have on this web site. It reveals how properly you perceive this topic. Bookmarked this internet site page, will appear again for added content. You, my buddy, ROCK AND ROLL! I identified simply just the details I definitely searched all through the place and just couldn't can come across. What an excellent site.

Posted by: fiver | February 14, 2013 at 02:43 PM

I've been surfing online in excess of 3 hours right now, however I hardly ever observed any intriguing guide like yours. It is pretty worth sufficient for me. Personally, if all internet homeowners and bloggers manufactured excellent articles as you did, the internet will probably be a good deal more beneficial than ever before just before.

Posted by: Jesusita Kiili | March 13, 2013 at 08:38 AM

I would love to express my admiration on your generosity supporting individuals persons that have the require for enable with this one subject matter matter. Your personal dedication to passing the information close to obtained turn out to be astonishingly practical and has continuously helped men like me to acquire to their dreams. Your personal beneficial facts indicates a whole whole lot to me and a lot more to my fellow laborers. A lot of thanks; from all of us.

Posted by: Penny Mcfarling | March 13, 2013 at 12:50 PM

We've been exploring for a little for any high-top quality articles or blog posts or weblog posts on this sort of area . Exploring in Yahoo I at survive stumbled upon this web page. Looking through this info So i’m joyful to convey that I have a really good uncanny feeling I discovered precisely what I required. I most definitely will make positive to tend not to neglect this web site and give it a appear over a continuous basis.

Posted by: Otelia Gicker | March 14, 2013 at 05:34 PM

Arrived here by Google express. Nice stuff, educational and amusing! Thanks

Posted by: Nationwide Security Provider | March 18, 2013 at 12:20 AM

I've heard this type of thing somewhere else, but you got it spot on!

Posted by: Nationwide Security Company | March 18, 2013 at 04:39 AM

K6lwou I am so grateful for your article. Really Cool.

Posted by: Social bookmarks | March 23, 2013 at 11:25 AM

Thank you for your sensible critique. Me & my neighbor had been just getting ready to accomplish some investigation about this. We received a grab a ebook from our local library but I believe I discovered more from this publish. I'm extremely glad to see these kinds of amazing info being shared freely on the market.

Posted by: description | March 28, 2013 at 01:48 AM

Location on with this write-up, I really suppose this net website would like way far more consideration. I’ll possibly be after far more to go through rather much more, thanks for that info.

Posted by: right here | March 28, 2013 at 01:57 AM

I think this is a real great blog.Much thanks again. Want more.

Posted by: acupuncture in los angeles | April 02, 2013 at 05:56 AM

I loved your article.Really looking forward to read more. Fantastic.

Posted by: comedy shirts | April 07, 2013 at 05:11 AM

This really is the suitable weblog for everyone who desires to search out out about this theme. You notice a whole lot its almost arduous to argue with you (not that I really would want…HaHa). You surely placed a new spin on a topic thats been created about for years. Great things, just fantastic!

Posted by: Natacha Carley | April 15, 2013 at 12:22 AM

I certainly appreciate this post. I’ve been seeking all over the place for this! Thank goodness I discovered it on Bing. You have built my day time! Thank you once again

Posted by: Lena Wesner | April 15, 2013 at 04:34 AM

A person essentially assist to generate seriously posts I would state. This may be the very first time I frequented your world-wide-web web page and thus significantly? I stunned using the research you built to make this certain publish amazing. Fantastic work!

Posted by: Jamie Dillin | May 08, 2013 at 08:49 PM

Hi there, You have performed an incredible job. I will absolutely digg it and personally suggest to my buddies. I'm assured they'll be benefited from this web site.

Posted by: Lyndsey Burlando | May 14, 2013 at 09:13 AM

Hello there, just turned alert to your blog via Bing, and located that it can be actually informative. I'm proceeding to check out out for brussels. I’ll value if you carry on this in long run. A great deal of men and women will likely be benefited from your creating. Cheers!

Posted by: Tracee Dehaan | October 31, 2013 at 07:57 AM

incredibly nice publish, i definitely adore this internet site, preserve on it

Posted by: Lakeshia Oneal | November 06, 2013 at 08:49 AM

Just motivation to say your report is as astounding. The clearness in your own article is just great and that i can assume you happen to be an skilled on this subject matter. High-Quality together with your permission permit me to grab your feed to maintain up to date with forthcoming put up. Thanks a million and please carry on the gratifying operate.

Posted by: Kylee Yonker | November 07, 2013 at 09:01 AM

naturally like your web site but you have to verify the spelling on several of the posts. A number of them are rife with spelling issues And that I come across it really bothersome to inform the truth nevertheless I will undoubtedly can come again all over again.

Posted by: Dolly Cremonese | November 14, 2013 at 11:43 PM

This web site online is mostly a walk-by for the entire information you wished about this and didn’t know who to ask. Glimpse here, and also you’ll positively uncover it.

Posted by: Waltraud Hashmi | November 15, 2013 at 02:15 PM

The following time I examine a weblog, I hope that it doesnt disappoint me as a lot as this a person. I imply, I do know it had been my solution to study, on the other hand I really thought youd have 1 matter focus-grabbing to say. All I listen to is actually a bunch of whining about 1 thing that you could possibly fix in case you transpire to werent too hectic about the lookout for consideration.

Posted by: Chanda Peyton | November 30, 2013 at 07:43 AM

I’m impressed, I have to say. Basically not frequently do I encounter a blog that’s each educative and entertaining, and allow me permit you recognize, you could have hit the nail for the mind. Your imagined is exceptional; the problem is some thing that not adequate men and women are talking intelligently about. I'm really fully joyful that I stumbled across this in my seek for a person factor regarding this.

Posted by: Meridith Lermond | December 01, 2013 at 02:52 AM

Enticing segment of written content. I just stumbled upon your web internet site and in accession cash to assert that I get truly enjoyed account your weblog posts. Anyway I’ll be subscribing to your feeds and also I achievement you discover constantly quickly.

Posted by: Elisha Delosanglel | December 02, 2013 at 09:30 AM

You manufactured some clear factors there. I seemed within the world wide web for the theme and discovered most people today will agree using your web page.

Posted by: Lori Hovde | December 14, 2013 at 02:13 AM

Wonderful merchandise from you, man. I've got recognize your stuff earlier to and you're just very wonderful. I truly like what you've got acquired right here, actually like what you happen to be stating plus the way during which you say it. You allow it to be entertaining therefore you still treatment for to keep it sensible. I can not wait to examine much extra from you. This really is really a terrific internet site.

Posted by: Royce Schnackel | December 16, 2013 at 10:49 PM

I'm even now studying from you, as I'm looking to achieve my ambitions. I totally liked looking through all that's published in your blog site.Retain the information coming. I cherished it!

Posted by: Priscilla Poarch | December 18, 2013 at 02:57 PM

Wow, superb blog format! How lengthy have you ever been running a blog for? you made running a blog look easy. The overall glance of your site is fantastic, let alone the content!

Posted by: Ashley | February 23, 2014 at 02:00 PM

Hello, after reading this awesome post i am as well delighted to share my familiarity here with mates.

Posted by: Sofia | April 09, 2014 at 07:38 PM

Thank you, I have just been searching for information approximately this subject for a long time and yours is the greatest I’ve discovered till now. But, what about the bottom line? Are you certain in regards to the supply?

Posted by: Emily | June 27, 2014 at 04:14 PM

Thank you, I've recently been looking for info about this topic for ages and yours is the
greatest I've discovered till now. However, what concerning the bottom line?
Are you positive in regards to the supply?

Posted by: instagram followers | August 07, 2014 at 02:05 AM

Wow, incredible weblog structure! How lengthy have you ever been blogging for?
you make running a blog look easy. The overall look of your web site is excellent, let alone the content!

Posted by: Quest Bars | September 07, 2014 at 06:42 AM

You can certainly see your enthusiasm in the work you
write. The sector hopes for more passionate writers like you who aren't afraid to mention how they
believe. At all times go after your heart.

Posted by: Quest Bars | September 25, 2014 at 11:01 AM

Thank you ever so for you post.

Posted by: fishinglovers.net | December 18, 2014 at 12:38 PM

you have got an amazing blog here! would you wish to make some invite posts on my blog?

Posted by: Fishing Lover | February 28, 2015 at 11:40 PM

A word of caution though - more often than not, paid
surveys require you to give yout your personal info
so if this doesn't sit well with you, taking paid surveys may not be your thing.
Know that there is a creative force within all of us.
The confined handle in the earth must be uncovered fitfully and possibly Rate of advancement ocean side will be the
suitable allotment.

Posted by: Boom Beach Triche | March 04, 2015 at 07:43 AM

Wow, great article post.Really looking forward to read more.

Posted by: http://www.calabriatechnology.com/ | March 12, 2015 at 07:31 AM

Very good post. I absolutely love this site. Continue the good work!

Posted by: eebest8 | March 22, 2015 at 09:52 AM

Post a comment



(Not displayed with comment.)




TrackBack

TrackBack URL for this entry:
http://app.cocolog-nifty.com/t/trackback/83862/41538007

Listed below are links to weblogs that reference 航空会社は旅行会社に全ての責任を押し付けるな:

« 鬼門 西武ドームで快勝 | Main | 帆足攻略 敵地で連勝 »